This intensive 2-day workshop is designed to fast-track new front desk hires and sharpen the skills of existing staff. Through interactive breakout sessions, scripts, and practical handouts, participants follow the complete patient journey — from the first phone call through check-in and check-out — emerging with real-world systems they can apply on day one. No long ramp-up. No disruption to senior staff. Just a confident, capable front desk team member from the start.

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Quick facts

• Dates: October 23–24, 2026 (Thursday–Friday)
• Time: 9:30 am – 3:30 pm (each day)
• Location: Suite 403 Mesa Room, 1025 Johnson St., Victoria, BC V8V 0G7
• Tuition: $1,999 + GST
• Instructor: Paddy Briggs

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The Real Problem (And Why It Persists)

Every new front desk hire costs your practice more than you think. Without a structured foundation, the hidden costs add up quickly:

• New hires consume senior staff time — pulling them away from patients and production
• Mistakes in scheduling, insurance, and billing increase daily stress and rework
• Inconsistent patient communication damages the first impression your practice makes
• Informal on-the-job training leaves critical gaps that show up weeks later
• High early turnover (within 3–6 months) costs an average of $5,000–$8,000 per replacement

The issue isn’t effort — it’s structure. Most practices rely on informal, on-the-job training because there is no standardized foundation for front desk roles.

The Solution: 2 Days That Change Everything

This course provides a clear, repeatable introduction framework that compresses months of fragmented learning into two focused days. Your new hire arrives uncertain — and leaves with:

• Confidence in their role and daily responsibilities
• Consistent, professional communication skills for phone and in-person interactions
• Practical scripts and systems they can use immediately
• A structured understanding of the full patient journey
• Clear protocols that reduce mistakes and reliance on senior staff

Who should attend

• New front desk hires
• Existing front desk staff looking to sharpen their skills
• Practice managers and office administrators
• Any team member involved in patient scheduling, communication, or billing

Why This Investment Pays for Itself

Replacing a single front desk team member costs an average of $5,000–$8,000 in lost production, recruitment, and retraining. Beyond turnover, every week a new hire isn’t fully functional is revenue your practice doesn’t recover.

At $1,999 + GST, this program delivers:

• Faster onboarding — weeks, not months
• Fewer front desk errors and insurance miscommunications
• Reduced training burden on your senior staff
• More confident team members who stay longer
• A professional patient experience from their very first day

About the Instructor

Paddy Briggs

Paddy Briggs is a Practice Management Coach, Consultant & Trainer who has specialized in working with dentists and their teams for over 30 years.

She combines her business acumen with her knowledge of systems and protocols and her customer service philosophy to create and refine practical, effective strategies that assist dentists in growing their business and delivering the highest level of patient care. Her approach has always been one of collaboration and thoughtful coaching and training.