Assist the team in developing the practice vision, and core values

Develop, with the team, a positive practice culture

Develop, with the team, “standards of conduct” for all staff / departments

Educate and work with staff / dentists in the development of new patient protocols including patient experience, people centered / patient centered focus

Train staff in how to create a “memorable experience” for all patients

Coach dentists in management of staff, in all aspects of communication skills, performance reviews

Provide training in all areas pertaining to the front desk

Appropriate verbal skills in dealing with patients

Appropriate telephone skills

Presenting fees and setting up financial plans, accounts receivable

Implement efficient systems regarding insurance

Implement efficient front desk systems

Set production goals; daily based on monthly production

Train in the area of scheduling based on production goals

Time management regarding organization of the day

How to maintain financial controls on the front desk

Set up and maintain an effective recall system

Determine the computer software is utilized to the maximum

Develop a policies and procedures manual

Teach and train staff in developing a patient-centered practice

How to create a long lasting “memorable experience” for patients

Develop effective communication between the clinical and the administrative staff

Train doctor / office manager in how to orient and train new employees

Develop a team environment (team building)

Prepare and conduct productive staff meetings

Deal with staff conflicts

Hire staff, conduct all interviews, working with the dentist and staff including them in the selection process

Terminate staff

Problem solving in all aspects of practice management

Act as a liaison when necessary with staff and doctor

Train dentist / office manager in developing and presenting performance evaluations

Develop employee contracts, averaging agreement, employee handbooks, conflict resolution policy, vacation request forms

Train to provide effective performance evaluations

Work as a liaison with the hygienist and staff

Train hygienist to work collaboratively with the dentist in educating patients regarding restorative treatment

Facilitate and assist hygienist in developing the office hygiene protocol; train hygienist and provide appropriate verbal skills for educating patients regarding periodontal disease

Monitor production and determine profit margin of the hygiene program set and monitor production goals

Liaison with the clinical and the administrative staff to ensure effective communication

CDA training in necessary areas

Implement effective financial controls regarding dental supplies

The economy and how it impacts dentistry

Patient experience; creating a long lasting memorable experience

Conduct personality types assessment with each staff member

Learn how to quickly assess their patient’s type in order to communicate more effectively

Educate all staff regarding the generational differences and their impact on the staff and practice

Work with the dentist(s) to set personal and practice goals

Coach the dentist in human resources and the “business” of your practice

Work with the entire team in how to progressively grow the practice

Assist in the hiring and transition of an associate

Develop a Policies and Procedures manual

Develop Employee Agreement / Contract & Averaging Agreements for staff coach the dentist/office manager to monitor his/her practice in the following areas: overhead costs, dental supplies, accounts receivable / collections, cash flow, accounts payable